Kriterium - Technology Management for Your Business
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Career Opportunities

Position: Systems Engineer, Level II, Rochester, NY

  • Provide remote and onsite network services to customers
  • Design and deploy network infrastructure, switching, routers and firewalls, servers, VOIP telephone systems, battery backup and disaster recovery solutions
  • Maintain a working knowledge of product and industry developments
  • Manage workflow through a service oriented ticketing system
  • Create and evaluate customer technology roadmaps
    Work with Sales and Customer Relations on identifying new opportunities
  • Participate in ongoing training
  • Assume ownership of service tickets until resolution
  • Knowledge of IP and basic routing principals
  • Ability to install and configure Microsoft Windows desktop operating systems
  • Ability to install and configure Microsoft Server 2000, 2003, 2008 and 2012 Network Operating Systems
  • Fundamental understanding of Email server concepts, antivirus and antispam technologies
  • Fundamental understanding of NAT and firewall concepts

* Exposure to Microsoft Exchange Server, Microsoft Sharepoint Portal Server and Microsoft Small Business Server is a benefit

Exposure to SonicWALL or ShoreTel products is a bonus!

  • Satisfactory oral and written skills
  • Passing score on the pre-interview job skills test
  • Proven ability for self managed calendars and tracking of time
  • Active participation in team meetings and development of process

Associates degree or better in Computer Sciences or Information Technologies field of discipline(Preferred)
3 Years of Technical Support Experience
2 Years as a Network Administrator

Salary is commensurate with experience

Human Resources
Kriterium, LLC.
595 Blossom Road
Suite 220
Rochester, New York 14610
Fax: 585.758.1401
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